Terms of Service

01 Definitions

In these Terms, the following words have the following meanings:

• "AIOZ", "we", "us", "our" — AIOZ is a registered business name (ABN 30 612 944 968) of Andre Fritz Klaus Iwers, an Australian sole trader based in Tasmania, Australia. AIOZ is not a separate legal entity; all rights and obligations under these Terms are those of Andre Fritz Klaus Iwers trading as AIOZ.
• "Platform" — Any AIOZ SaaS product, including PickEasy, ValetMate, their mobile apps, web portals, and APIs.
• "Operator" — A business or organisation that has contracted with AIOZ to access and use the Platform, and which manages one or more User accounts.
• "User" / "you" — Any individual who creates an account, scans a QR code, submits payment, or otherwise accesses or uses the Platform, whether as an Operator, an employee/contractor invited by an Operator, a picker, a valet customer, or another authorised end user.
• "Content" — Any data, records, text, files, or other material uploaded or generated through your use of the Platform.
• "Subscription" — A paid or trial licence to access the Platform for a defined period.

02 Accounts

2.1 Eligibility

You must be at least 18 years old and legally capable of entering a binding contract to create an account, purchase a subscription, or make a payment through the Platform. If you use the Platform on behalf of a business or other organisation, you represent that you have authority to bind that entity to these Terms.

2.2 Account creation

You must provide accurate, current, and complete information when registering. You are responsible for keeping your account information up to date. AIOZ may refuse registration or suspend an account where information is found to be false, misleading, or incomplete.

2.3 Account security

• You are responsible for maintaining the confidentiality of your login credentials
• You must not share your password or allow others to access your account
• You must notify AIOZ immediately at security@aioz.com.au if you suspect unauthorised access
• AIOZ will never ask for your password via email or phone

You are responsible for all activity that occurs under your account, whether or not authorised by you, to the extent permitted by law.

2.4 One account per person

Each User account is for a single named individual. Shared or generic accounts are not permitted. Operators may create multiple User accounts for their staff.

03 Acceptable Use

3.1 Permitted use

The Platform is provided for legitimate workforce and operations management purposes. You may only use it for your own internal business operations in accordance with these Terms.

3.2 Prohibited conduct

You must not, and must not attempt to:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation
• Access, scrape, or copy Platform data or features using automated tools, bots, or scripts without AIOZ's prior written consent
• Reverse engineer, decompile, disassemble, or attempt to extract the source code of the Platform
• Probe, scan, or test the security or vulnerability of the Platform or its infrastructure
• Transmit malware, viruses, or any code intended to damage or disrupt the Platform
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Use the Platform to collect, store, or transmit sensitive personal data (such as health records, financial credentials, or government identification) beyond what is required for the Platform's intended purpose
• Resell, sublicence, or provide access to the Platform to any third party without AIOZ's written consent
• Use the Platform to compete with AIOZ, including to build a similar or competing product

3.3 Reporting violations

If you become aware of any misuse of the Platform, please report it to security@aioz.com.au.

04 Subscription & Payments

4.1 Subscriptions

Access to the Platform is provided on a subscription basis. Subscription tiers, pricing, and included features are set out on the applicable product's pricing page or in a separate agreement between AIOZ and the Operator.

4.2 Payment processing

All payments are processed by Stripe, Inc. AIOZ does not receive, store, or process payment card details. By making a payment, you also agree to Stripe's terms of service.

4.3 Billing cycle

Subscriptions are billed in advance on a weekly, fortnightly, monthly, or annual basis as selected at signup. Your subscription will automatically renew at the end of each billing period unless cancelled before the renewal date.

4.4 Price changes

AIOZ may change subscription prices with at least 30 days' written notice to the Operator's registered email address. Continued use of the Platform after a price change takes effect constitutes acceptance of the new pricing.

4.5 Refunds

Subscription fees are generally non-refundable except where:

• Required by Australian Consumer Law (ACL) or other applicable non-excludable law
• The Platform experiences sustained unavailability beyond the limits in Section 8
• AIOZ agrees to a refund in writing at its sole discretion

4.6 Late payment & suspension

Where a payment fails or is overdue by more than 14 days, AIOZ may suspend access to the Platform until payment is received. AIOZ will provide reasonable notice before suspension except where suspension is required for security or legal reasons.

4.7 Taxes

Prices are in Australian Dollars (AUD) and are exclusive of GST unless stated otherwise. GST (or equivalent tax) will be added where applicable.

05 Intellectual Property

5.1 AIOZ property

The Platform, including its code, design, features, branding, trademarks, and documentation, is owned by or licensed to AIOZ and is protected by Australian and international intellectual property law. Nothing in these Terms grants you any ownership interest in the Platform.

5.2 Licence to use

Subject to your compliance with these Terms and payment of applicable subscription fees, AIOZ grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal business purposes during the subscription period.

5.3 Feedback

If you provide suggestions, feedback, or ideas about the Platform ("Feedback"), you grant AIOZ a perpetual, irrevocable, royalty-free licence to use that Feedback for any purpose, including incorporating it into the Platform, without any obligation to you.

06 Your Content & Data

6.1 Ownership

You retain ownership of all Content you upload or create through your use of the Platform. AIOZ does not claim ownership of your Content.

6.2 Licence to AIOZ

You grant AIOZ a limited licence to host, store, process, and display your Content solely to the extent necessary to provide the Platform to you and as otherwise described in our Privacy Policy.

6.3 Content responsibility

You are solely responsible for the accuracy, legality, and appropriateness of any Content you submit. You warrant that you have all rights and permissions necessary to submit that Content and that doing so does not violate any law or third-party rights.

6.4 No sensitive data

You must not upload to the Platform any sensitive personal information beyond what is required for the Platform's intended purpose, including tax file numbers, government-issued ID numbers, or health/medical records, unless AIOZ has explicitly confirmed support for such data in writing.

6.5 Operator responsibilities for personal data

If you are an Operator, you are responsible for ensuring you have a lawful basis, any required notices, and any required consents to enter worker, picker, customer, vehicle, phone, email, photo, emergency-contact, evacuation, payment, employee-import, roster, role, location, or similar personal data into the Platform, including through the manager or admin web portals. You must only enable optional features such as SMS notifications, self-service customer flows, damage-inspection photos, lockers, or Stripe-connected payments where you are authorised to do so.

6.6 Customer-facing operational information

If you use ValetMate customer-facing features, you are responsible for ensuring your local signage, QR flows, and staff procedures accurately describe how session tracking, payment authorisation, locker pickup, SMS updates, and key collection work at your site. A live status shown in the Platform is informational only and does not by itself guarantee immediate physical vehicle availability.

07 Data Deletion & Backups

7.1 Account deletion

You may delete your account at any time through the Platform or by contacting privacy@aioz.com.au. Upon account deletion, your personal identifiers will be removed from live production systems within 30 days.

7.2 Data export before deletion

We recommend exporting your data before deleting your account. AIOZ is not obligated to retain data after deletion is requested, except as required by law.

7.3 Legal retention

Certain records (e.g. financial transactions, payroll data) may be retained for up to 7 years as required by Australian law. Where personal information is no longer required for the purpose for which it was collected, it will be de-identified or destroyed before or at the end of this retention period in accordance with APP 11.2 of the Privacy Act 1988 (Cth).

08 Availability & Maintenance

8.1 No uptime guarantee

AIOZ will use reasonable efforts to keep the Platform available. However, we do not guarantee any specific uptime percentage. The Platform is provided to small-business customers and is operated by a sole trader; planned maintenance and occasional downtime should be expected.

8.2 Maintenance windows

AIOZ may take the Platform offline for maintenance with reasonable prior notice where possible. Emergency maintenance may occur without notice.

8.3 No liability for downtime

Subject to applicable law, AIOZ is not liable for any loss or damage caused by unavailability of the Platform, provided this clause does not operate to the extent it would violate any non-excludable consumer guarantee under Australian Consumer Law.

09 Confidentiality

Each party may have access to the other's confidential information in connection with use of the Platform. Each party agrees to:

• Keep confidential information secret and not disclose it to third parties without prior written consent
• Use confidential information only for the purposes of these Terms
• Take reasonable steps to protect confidential information from unauthorised access

These obligations do not apply to information that is publicly known, independently developed, or required to be disclosed by law or court order (provided the disclosing party gives prompt written notice where permitted).

10 Disclaimer of Warranties

AIOZ does not warrant that:

• The Platform will meet all of your specific requirements
• The Platform will be uninterrupted, error-free, or completely secure
• Any errors or defects will be corrected within a specific timeframe
• Results obtained from use of the Platform will be accurate or reliable

Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or other applicable non-excludable legislation. Where such guarantees apply and AIOZ is entitled to limit its liability, AIOZ's liability is limited to resupply of the services or payment of the cost of resupply.

11 Limitation of Liability

In no event will AIOZ be liable for any:

• Loss of profits, revenue, or business opportunity
• Loss or corruption of data
• Loss of goodwill or reputation
• Indirect, incidental, special, consequential, or punitive damages

even if AIOZ has been advised of the possibility of such damages.

Exception: The above limitations do not apply to: (a) liability arising from AIOZ's fraud or wilful misconduct; (b) death or personal injury caused by AIOZ's negligence; (c) liability for compensation under GDPR Article 82 or any other mandatory data protection legislation that cannot be contractually excluded or limited; or (d) any other liability that cannot be excluded or limited by applicable law, including the Australian Consumer Law.

12 Indemnification

You agree to indemnify, defend, and hold harmless AIOZ and its personnel from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of:

• Your breach of these Terms
• Your violation of any applicable law or third-party rights
• Your Content, including any claim that your Content infringes third-party intellectual property rights
• Your misuse of the Platform

AIOZ reserves the right to assume exclusive control of any matter subject to indemnification, in which case you agree to cooperate with AIOZ's defence at your expense.

13 Termination

13.1 Termination by you

You may cancel your subscription and close your account at any time through the Platform or by contacting legal@aioz.com.au. Cancellation takes effect at the end of the current billing period.

13.2 Termination by AIOZ

AIOZ may suspend or terminate your account immediately, without prior notice, if:

• You materially breach these Terms and fail to remedy the breach within 7 days of written notice
• You engage in conduct that AIOZ reasonably determines poses a security risk to the Platform or other users
• Required to do so by law or regulatory authority
• You become insolvent or subject to insolvency proceedings

For other reasons, AIOZ will provide at least 30 days' written notice before terminating an account.

13.3 Effect of termination

Upon termination, your licence to use the Platform ceases immediately. Sections 5.1, 7, 9, 10, 11, 12, and 14 survive termination. AIOZ will handle your data following the deletion and retention procedures in Section 7.

14 Governing Law & Disputes

These Terms are governed by the laws of the State of Tasmania and the Commonwealth of Australia, without regard to conflict of law principles.

You and AIOZ agree to submit to the exclusive jurisdiction of the courts of Tasmania, Australia for any dispute arising out of or in connection with these Terms or the Platform. Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief from an appropriate court anywhere in the world.

Dispute resolution: Before commencing legal proceedings, the parties agree to attempt to resolve any dispute in good faith by negotiation. Either party may initiate this process by providing written notice of the dispute to the other. If the dispute is not resolved within 30 days, either party may pursue legal remedies.

15 Changes to Terms

AIOZ may modify these Terms from time to time. When we make material changes we will:

• Update the "Last updated" date above
• Notify Operators by email at least 14 days before the changes take effect
• Where the changes materially affect your rights, provide an opportunity to terminate before they apply

Continued use of the Platform after the effective date of any change constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the Platform and cancel your subscription before the effective date.

16 Contact

For legal or contractual enquiries relating to these Terms:

For privacy-related matters, see our Privacy Policy.